As my commitment towards my journey of reaching first
bucket of 1 Million SGD, I think I would share everything that relevant to
financial journey here, as long as the financial stuff is relevant to my journey.
I would like to share a great experience I had
with Standard Chartered recently.
Just a couple weeks ago, I perform a fund
transfer transaction via my Standard Chartered Bank internet banking service.
However, the transaction was unsuccessful and with SMS notification sent during
the night informing on the transaction failure due to technical issue. I was
also informed that I will be receiving SGD$20 as a service gesture.
Exactly a week later, I was credited with SGD$20
as a compensation for the technical issue. Being one of their customers, who
received such premium service; this is definitely a happy experience. Such
gesture really makes us as a customer feels that we are well taken care of
being their customer and every single difficulty we experience on their banking
services is promptly notified.
If the best things in life are “Free”, why not
give your customer the best thing for “Free”? If it only cost your business a
dime and it’s likely to encourage your customer’s loyalty, I think that’s worth
for such genuine gesture.
That’s an excellence skills I learn from Standard
Chartered Customer Service team on how they helps to retain and encourage
customer loyalty in a business. I would like to sincerely thank to their Customer
Service team for the great job!
Image
Source: My Standard Chartered
Transaction History
